How We Fulfill Your Order

At Crypt Comforts, we partner with trusted third-party facilities to create each item specifically for your order. This means every piece is made just for you, ensuring the highest quality and allowing us to offer our unique personalization options.

Production & Shipping Timeline

Production Time: 2-5 business days (average)
Your item is printed and prepared for shipping at our production facility.

Shipping Time: 3-7 business days (domestic)
Once production is complete, your order ships directly from our facility to your door. At this time, we do not do international shipping.

Total Delivery Time: 5-12 business days (domestic)

Please note: We work with different production partners for different products, so production and shipping times may vary by item. The timeframes listed above are averages based on our typical fulfillment process.

Important Order Information

Changes & Cancellations: Once your order enters production, we cannot make changes or cancellations. Please double-check your order details, including any personalization, before completing your purchase.

What This Means for You

  • Each item is custom-made to order (no mass-produced inventory sitting in warehouses!)
  • Your order ships directly from our production partner to ensure you get your items as quickly as possible
  • Tracking information will be provided once your item ships
  • Production begins soon after your order is placed

Quality You Can Count On

Every piece from Crypt Comforts is crafted with care using premium materials and printing techniques. We're committed to delivering gothic treasures that meet our high standards - and yours.

What We Promise

  • Print Quality Guarantee: Your artwork will be crisp, vibrant, and as close to as shown as the limits of the product allow.

  • Accurate Orders: You'll receive exactly what you ordered - the right item, size, and personalization (if applicable)

  • Material Standards: All our products use quality materials designed for comfort and durability

If Something Goes Wrong

We're human and sometimes mistakes happen. If your order arrives damaged, defective, or incorrect:

  • Contact us within 30 days with a photo of the issue

  • We'll send a replacement at no cost to you with a prepaid return shipping label.

  • No hassle, no judgment - we just want to make it right

Our Commitment

Your satisfaction is our priority. We gladly accept returns on all non-personalized items, hassle free. Personalized items (with custom names, text, or information) are final sale due to their custom nature. However, if any item - including personalized products - arrives damaged, defective, or doesn't match what you ordered, we'll absolutely make it right with a replacement or full refund.

Questions about our No Bones About It Guarantee? Reach out anytime - we're here to help ensure your gothic comfort experience is perfectly haunting.

When Returns Are Accepted

We stand behind the quality of our gothic treasures! We accept returns for:

  • Defective items (printing errors, damaged during production)

  • Incorrect orders (wrong item, size, or personalization sent)

Return Requirements

  • Time Limit: Returns must be requested within 30 days of delivery

  • Return Process: Contact us with a photo showing the issue, and we'll handle the rest

  • Return Shipping: We cover return shipping for defective or incorrect items

  • Items must be in resellable condition (unless received damaged/defective)

What We Can't Accept

  • Personalized items (custom names, dates, phrases)

  • "Changed my mind" returns

  • Items damaged by customer use

  • Items returned without contacting us first

No Hidden Fees

  • No restocking fees

  • Full refund once we receive and inspect the returned item

  • Processing time: 5-7 business days after we receive your return

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